Remote Service Team Lead P&C Insurance Coach

FinTech Collective, LLC; United States; Remote; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

FinTech Collective, LLC is seeking a.Service Team Lead to drive a high-performing remote service team and optimize day-to-day call center operations. You will coach agents, monitor performance, and ensure cross-sell/upsell opportunities across P&C products while maintaining service quality and compliance.

You will lead and develop a team of 8-10 agents, analyze performance data, and implement process improvements to enhance customer experiences and operational efficiency in a fast-paced, remote

Qualifikationen

• 3+ years in a leadership role within service/call center environments.
• P&C Insurance expertise with ability to guide and evaluate P&C decisions.
• Active P&C or Personal Lines Insurance License required.
• Creative problem-solver able to contribute to strategic direction.
• Analytical mindset with data requirements, analysis and reporting skills.
• Performance-driven with ability to motivate agents positively and firmly.
• Strong empathy for agents and customers.
• Bonus: experience with early-stage or high-growth tech startups.

Aufgaben

• Serve as an agency expert on P&C, ensuring that decisions are of high quality.
• Review reports that portray individual agent performance and service results; analyzing data to evaluate your team and inform operational changes.
• Regularly coach and mentor a team of 8-10 agents to achieve exceptional customer experiences, while fostering a culture of accountability and results.
• Monitor the day-to-day inquiry volume, agent schedule and adherence, while proactively adjusting and flexing to support demand.
• Proactively seek and suggest ways to improve internal processes and results program-wide, from cross-selling/upselling techniques to exceptional customer experiences.

Kenntnisse

Leadership

P&C Expertise

Data Analysis

Coaching

Team Management

Empathy

Problem Solving

Performance Management

Startup Experience

Jobbeschreibung

FinTech Collective, LLC is seeking a.Service Team Lead to drive a high-performing remote service team and optimize day-to-day call center operations. You will coach agents, monitor performance, and ensure cross-sell/upsell opportunities across P&C products while maintaining service quality and compliance.

You will lead and develop a team of 8-10 agents, analyze performance data, and implement process improvements to enhance customer experiences and operational efficiency in a fast-paced, remote