Remote Service Team Lead — P&C Insurance Coaching

MoneyLion; Phoenix (AZ); À distance; USD 65 000 - 95 000; Plein temps

Résumé du poste

MoneyLion is seeking a Service Team Lead to guide a remote service team and optimize day-to-day call center operations. You will coach 8–10 agents, review performance data, and drive high-quality P&C service outcomes while promoting cross-sell opportunities and customer satisfaction.

The role requires leadership experience, a P&C license, and a data-driven, empathetic approach to coaching and operations. A strong communicator with a proactive mindset will thrive in this environment.

Qualifications

• 3+ years in a leadership role.
• Active P&C or Personal Lines Insurance License.
• Analytical mindset with data-driven decision making.
• Strong empathy for agents and customers.
• Remote call center leadership experience preferred.

Responsabilités

• Serve as an agency expert on P&C, ensuring decisions are of high quality.
• Review reports of agent performance and service results to guide changes.
• Regularly coach and mentor a team to deliver exceptional customer experiences.
• Monitor inquiry volume, agent schedules, and adherence; adjust to meet demand.
• Suggest process improvements for cross-selling, upselling, and service quality.

Connaissances

Leadership

P&C knowledge

Coaching

Data analysis

Customer service

Communication

Formation

P&C Insurance License

Description du poste

MoneyLion is seeking a Service Team Lead to guide a remote service team and optimize day-to-day call center operations. You will coach 8–10 agents, review performance data, and drive high-quality P&C service outcomes while promoting cross-sell opportunities and customer satisfaction.

The role requires leadership experience, a P&C license, and a data-driven, empathetic approach to coaching and operations. A strong communicator with a proactive mindset will thrive in this environment.