Remote Service Scheduling Specialist

Vector Security; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401k retirement savings plan

Paid time off

Tuition reimbursement

Job summary

Vector Security seeks a Shared Services Customer Experience Service Coordinator to work remotely in the US. In this role, you'll support customers by scheduling service requests and coordinating emergency repairs. Strong communication skills and customer service experience are essential.

Join a company that has been a leader in security solutions for over 50 years, and enjoys a culture of teamwork and doing the right thing. A fantastic Total Rewards package including competitive compensation and benefits is offered.

Qualifications

• 1-2 years of relevant customer service and scheduling experience.
• Must have strong written and verbal communication skills.
• Ability to adapt communication style to different customer dialects.

Responsibilities

• Coordinate scheduling of maintenance and emergency service repairs.
• Manage inbound and outbound customer calls.
• Collaborate with operations teams and technicians.

Skills

Customer service skills

Effective communication

Problem-solving

Technical understanding

Education

High School diploma or equivalent

Tools

Company-specific CRM software

Job description

Vector Security seeks a Shared Services Customer Experience Service Coordinator to work remotely in the US. In this role, you'll support customers by scheduling service requests and coordinating emergency repairs. Strong communication skills and customer service experience are essential.

Join a company that has been a leader in security solutions for over 50 years, and enjoys a culture of teamwork and doing the right thing. A fantastic Total Rewards package including competitive compensation and benefits is offered.