Remote Service Scheduler for Field Engineers - 2nd Shift

Infosoft Inc.; Cary (NC); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Infosoft Inc. is seeking a Customer Service Coordinator to support our Healthcare Diagnostics operations. You will be the primary contact for customers and internal teams, coordinate scheduling, and manage service requests from start to finish.

This role requires 1–5 years in customer service or dispatch, a Bachelor’s degree or equivalent, and experience with SAP or ERP systems. The position offers remote work with up to a month onsite in Cary, NC, on the 2nd shift, with some weekend rotation.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 1–5 years in customer service, coordination, dispatch, or related field.
• Experience with SAP or ERP/service management systems.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers, field engineers, and internal support teams.
• Coordinate scheduling and dispatch of field service engineers to meet commitments.
• Answer and manage inbound calls related to service requests and equipment support.
• Provide proactive communication on appointments, service updates and issue resolution.
• Prioritize service requests based on business needs and customer commitments.
• Provide first-level troubleshooting and route complex issues to the right teams.
• Process customer orders and service documentation in company systems.
• Support capacity planning and resource allocation for efficiency.
• Maintain accurate customer records and service documentation.
• Participate in new system implementations and required training.

Skills

Customer service

Dispatch coordination

Multitasking

Communication

Relationship management

Education

Bachelor's degree or equivalent

Tools

SAP

ERP systems

Microsoft Excel

Outlook

PowerPoint

Job description

Infosoft Inc. is seeking a Customer Service Coordinator to support our Healthcare Diagnostics operations. You will be the primary contact for customers and internal teams, coordinate scheduling, and manage service requests from start to finish.

This role requires 1–5 years in customer service or dispatch, a Bachelor’s degree or equivalent, and experience with SAP or ERP systems. The position offers remote work with up to a month onsite in Cary, NC, on the 2nd shift, with some weekend rotation.