Remote Service Request Processor

ACC Premiere, LLC.; United States; Remote; USD 16,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Daily pay

Employee assistance program

Gym membership subsidy

Referral program

Job summary

ACC Premiere, LLC. is hiring for remote service request processing roles across multiple states. You will handle customer inquiries primarily via email, with some calls, and contribute to timely service coordination for a national building maintenance client.

The position offers fully remote work with paid training, and a supportive, employee-centric environment focused on growth and internal promotion.

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting brand products and services is a plus.
• Positive and professional demeanor with excellent communication skills.
• Experience with diagnosing and troubleshooting is beneficial.

Responsibilities

• Address and resolve customer inquiries.
• Document and update customer records based on interactions.
• Dispatch new requests for urgent and emergency services.
• Manage multiple inquiries quickly and accurately.
• Navigate customer systems to communicate scheduling, billing, and completion information.

Skills

Customer service

Call center

Data entry

Written & verbal communication

Job description

# Remote Service Request ProcessorHot JobFully Remote • Dubuque Office - Dubuque, IA 52001; ACC North Carolina - Raleigh, NC 27615; ACC Ohio - Columbus, OH 43212; ACC Oklahoma - Tulsa, OK 74104; ACC South Carolina - Lexington, SC 29073; ACC West Virginia - Charleston, WV 25301; Altoona Office - Altoona, PA 16602; American Customer Care Georgia - Roswell, GA 30076## OverviewSalary Range$11.50 - $12.00 HourlyLevelEntry## Description*Are you passionate about delivering exceptional customer service?*At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.*If you have experience in retail, customer service, and/or data entry, we want to hear from you!***We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV!****RESPONSIBILITIES**:In this position, you will be representing a national building maintenance company. Customers contracted with this company submit requests for service, primarily through email but occasionally calls as well. Our team is the primary contact between our client and their customers for all their service needs.* Address and resolve customer inquiries* Document and update customer records based on interactions* Dispatch new requests for urgent and emergency services* Manage multiple customer inquiries quickly, accurately, and efficiently* Navigate various customer systems to communicate scheduling, billing, and completion information**WORK ENVIRONMENT AND WORKSPACE**:* Dedicated home office workspace, ideally a separate room with its own door* Adequate space to set up the workstation* Ability to hardwire internet (direct connection to your router)* Three power connections* No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)* Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.**PREFERRED SKILLS:*** Minimum of 2 years customer service experience in a call center environment* Experience supporting brand products and services* Positive and professional demeanor* Excellent written and verbal communication skills* Experience with diagnosing and troubleshooting* Familiarity with supporting consumer products and/or services.**TRAINING:*** Seven weeks of paid training in a group environment* Systems Training* Live Remote Training* 100% attendance required* Day shift training**SCHEDULE:*** Full time schedules* 1st shift (day shift)* 2nd shift (afternoons and evenings)* All schedules include a weekend shift**BENEFITS**:* Health, Dental, Vision, and Life Insurance* 401(k)* Daily Pay after 30-Days of Employment* Employee assistance program* Gym membership subsidy* Referral ProgramIf you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.*Ready to make a difference? Apply today and join a team that values your skills and contributions!*