Customer Service Representative - Remote

Intelogix; United States; Hybrid; USD 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Zusammenfassung

InteLogix is hiring a Customer Service Representative for a fully remote position in the United States. The role focuses on solving customer questions about utility services with empathy and clear communication.

Training is provided and you will join a team dedicated to delivering top-notch customer experiences. Responsibilities include handling inquiries, resolving complaints, and documenting interactions across multiple platforms while collaborating with other departments.

Qualifikationen

• Excellent communication skills required.
• Problem-solving and empathy for customer support.
• Ability to deliver best-in-class customer experience over the phone or chat.

Aufgaben

• Serve as the primary point of contact for customers with questions about their utility service.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Stay updated on product knowledge and industry trends to better assist customers.

Kenntnisse

Communication skills

Problem solving

Customer service

Ausbildung

High School Diploma or equivalent

Tools

Windows OS

Jobbeschreibung

## Customer Service Representative - RemoteApply: Fully Remote: USA\\_Remote: Full time: Posted Yesterday: JR101682**Pay rate:** $15/hr**Who we are:**At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.**What’s the Role About?**If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.* Are you energetic, enthusiastic with an engaging personality?* Are you driven to deliver effective results while providing excellent customer service?* Do you have extraordinary communication skills?**What’s in it for YOU?*** Paid Training* Medical, Dental, and Vision Insurance* Paid Time Off* Employee Discounts* Full-time, non-seasonal* Career AdvancementJob Description**Responsibilities:*** Successfully complete virtual paid training program which requires passing tests each week.* Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance* Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions* Maintain a thorough understanding of products, services and policies to effectively assist customers* Accurately document customer interactions and transactions across all tools/platforms* Collaborate with other departments to resolve customer issues and escalate complex problems as necessary* Strive to exceed customer satisfaction goals and performance metrics* Continuously seek opportunities to improve the customer experience and streamline processes* Stay updated on product knowledge and industry trends to better assist customers* Ability to work within the defined hours of operation with flexibility needed on weekends and holidays**What We Look for in a Candidate:*** Must be 18 years of age or older* High School Diploma or equivalent* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone* Superb attendance, so you can be there when our customers need us**Work at home requirements:*** High speed internet with an ethernet connection to the router (no satellite or hotspot) **50 mbps download and 35 mbps upload speed*** WiFi must be turned off at all times* Windows Updates must be current* Private and distraction free home work space with the ability to close a door.**All job offers are contingent upon:*** Completion of drug screen* Completion of background check* Completion of providing 3 internet speed tests submitted at different times of day* Completion of providing 3 photos of your work at home space