Remote Service & Parts Growth Manager

Acieta; Northern (KY); Remote; USD 55,000 - 85,000; Full time

Job summary

Acieta is seeking a remote Service Technician II to be the first line of contact for customers experiencing downtime, diagnose issues, and coordinate field support to restore production. You will troubleshoot issues, make independent decisions, and work with Field Service Managers to deliver timely, reliable service.

Responsibilities include on-call rotation, answering customer calls during business hours, and traveling up to 90% to client sites across the United States.

Qualifications

• Associate’s degree (A.A.) or equivalent with robotic training.
• Working knowledge of programmable logic controllers or robots.
• Ability to read, analyze in English, and interpret technical journals.
• Ability to read and markup technical drawings.
• Math concepts: probability, statistics, geometry and trigonometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to travel up to 90%.

Responsibilities

• Make recommendations to improve quality or reduce costs based on testing, training, and customer inputs.
• Prioritize service for down equipment at customer sites and keep management informed.
• Maintain customer service records, service manuals, and engineering bulletins for quick reference.
• Provide findings to engineering and management for product improvements.
• Assist with quotation/proposal activity ensuring accurate representation of robotic capabilities and costs.
• Utilize Acieta software to support service goals and share learnings with the team.
• Coordinate with technicians to transfer new technical information.
• Perform other duties as assigned and trained.
• Adhere to safety policies to maintain a safe work environment.

Skills

Language skills

Reasoning ability

Mathematical skills

Technical drawing

Learning new skills

Driver's license

Education

Associate degree or equivalent

Job description

Acieta is seeking a remote Service Technician II to be the first line of contact for customers experiencing downtime, diagnose issues, and coordinate field support to restore production. You will troubleshoot issues, make independent decisions, and work with Field Service Managers to deliver timely, reliable service.

Responsibilities include on-call rotation, answering customer calls during business hours, and traveling up to 90% to client sites across the United States.