Business Development Manager - Parts & Service

Acieta; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

A leading automation integrator is looking for a Business Development Manager, Parts & Service, to drive revenue growth and build strategic customer relationships. The role involves managing a high-value pipeline and ensuring strong margin ownership. The right candidate should possess a relevant degree and significant experience in automation or industrial equipment, as well as proven leadership skills. This position offers a dynamic work environment focused on maximizing aftersales opportunities and developing a high-performing team.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred.
• 5+ years in a similar role.
• 3+ years of experience in automation or robotics.

Responsibilities

• Own and drive growth of parts and service revenue.
• Build and manage a high-value pipeline of opportunities.
• Deliver consistent monthly business performance.

Skills

Revenue growth

Market expansion

Pipeline management

Financial acumen

Leadership

Excellent communication

Education

Bachelor’s degree in Business or related field

5+ years in a similar role

3+ years in automation or industrial equipment

Job description

As a leading automation integrator, Acieta designs and delivers custom solutions powered by cutting-edge robotics and advanced technologies, from FANUC and KUKA systems to vision-guided applications, palletizing, and fully integrated cells. With operations across the U.S. and customers worldwide, Acieta combines the agility and collaborative culture of a small company with the resources and expertise to execute large-scale, transformative projects.

Position Summary

The Business Development Manager, Parts & Service is responsible for owning and aggressively scaling the aftermarket parts and service business. The Business Development Manager, Parts & Service will lead the strategy, pipeline, pricing discipline, and execution required to turn customer demand into high-margin, recurring revenue. This role is focused on winning more business, improving conversion rates, and building a best-in-class aftermarket growth engine that supports customers running robotic and automated systems.

What You Get to Do:

Revenue Growth & Market Expansion

• Own and drive aggressive growth of parts and service revenue
• Develop and execute proactive strategies to win new customers and expand support with existing customers
• Identify and create new revenue streams, including lifecycle upgrades, spare parts kits, preventative maintenance packages, and service-driven sales opportunities
• Turn every customer interaction into a measurable revenue opportunity

Pipeline and Conversion Performance

• Build and manage a high-value pipeline of parts and service opportunities
• Drive faster quote turnaround and higher quote-to-order conversion
• Implement disciplined follow-up processes that close more business and reduce lost opportunities
• Provide clear, data-driven visibility on pipeline value, aging, and win rate

Margin Ownership and Financial Results

• Own revenue targets, gross margin performance, and contribution results
• Enforce strong pricing discipline and protect margin across parts and service
• Actively manage vendor cost changes and pricing strategy to protect profitability
• Deliver consistent, predictable monthly performance

Customer Impact

• Position the team as the fastest and most responsive aftermarket support group in the industry
• Deliver accurate, technically strong solutions that keep customer equipment running and producing
• Expand long‑term customer relationships through proactive support, lifecycle planning, and fast execution

Leadership

• Lead and develop a high‑performing parts team
• Establish clear KPIs focused on responsiveness, conversion, and profitability
• Build a culture centered on urgency, accountability, and winning business
• Work cross‑functionally with service, engineering, project management, and sales to drive results

What You Bring to the Team:

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred, or
• 5 + years in a similar role
• 3+ years of experience in automation, robotics, industrial equipment, or a technical aftermarket environment
• 3+ years in a leadership or ownership role preferred

Technical Knowledge

• Familiarity with:
• PLC and controls components
• Drives, motors, sensors, safety systems
• Electrical and mechanical spare parts
• Understanding of lifecycle support and preventative maintenance strategies

Skills

• Proven ability to grow revenue, improve margins, and convert opportunities into results
• Strong business and financial acumen (margin, markup, forecasting, contribution performance)
• Self‑starter who thrives in a fast‑paced, performance‑driven environment
• Pipeline management and forecasting
• Excellent communication, sales, and cross‑functional leadership skills

Physical Requirements and Work Environment:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, or tools. The employee frequently is required to stand, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl.

• The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to perform rigorous physical activities may be required by industrial manufacturing tasks.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may occasionaly work near moving mechanical parts and may occasionally be exposed to risk of electrical shock.
• The noise level in the work environment may be loud at times.