Remote Service Operations & Warranty Leader

Socket.dev; Tennessee; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Raymond Central is seeking a Service Coordination Manager to lead service coordination and warranty, develop processes, and train the team. The role oversees dispatch, billing issues, and cross‑branch collaboration to align leadership and operations.

The ideal candidate has a track record of coaching staff, strong customer service focus, and solid organizational skills to balance multiple priorities. Remote role, with travel to branch locations in MO, KS, NE, TN, OK, AR, and MS as needed, and

Qualifications

• Bachelor’s Degree or equivalent experience of five or more years in Customer Service or Administrative Support.
• At least two years of experience in a team lead, supervisory, and/or management role.
• Ability to travel across branch locations within the region as needed.
• Demonstrated ability to monitor, coach, and develop personnel.
• Strong customer service focus and ability to work effectively both as part of a team and independently.
• Effective communicator with the ability to collaborate across multiple levels of management, staff, and customers.
• Strong organizational skills with the ability to balance multiple priorities.

Responsibilities

• Executes Raymond Central’s strategic vision within Service Operations functions for all regions.
• Responsible for the creation and execution of departmental goals towards revenue, profit, customer, and employee satisfaction goals.
• Driving efficiency and consistency in processes and training throughout the group.
• Managing attendance and time off activities and ensuring adequate staffing for business needs.
• Select, train, motivate, and retain support staff and assess performance and development.
• Regularly evaluate job performance of service staff against set goals.
• Ensure a safe working environment per company training and safety guidelines.

Skills

Customer service

Team leadership

Communication

ERP systems

Windows

MS Office

Travel coordination

Education

Bachelor’s Degree or equivalent experience

Tools

ERP systems

Windows

MS Office

Job description

Raymond Central is seeking a Service Coordination Manager to lead service coordination and warranty, develop processes, and train the team. The role oversees dispatch, billing issues, and cross‑branch collaboration to align leadership and operations.

The ideal candidate has a track record of coaching staff, strong customer service focus, and solid organizational skills to balance multiple priorities. Remote role, with travel to branch locations in MO, KS, NE, TN, OK, AR, and MS as needed, and