Remote Service Operations & Continuous Improvement Leader

BlackBerry Inc.; Virginia (MN); Hybrid; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Life insurance

Job summary

ABB is seeking a Service Operations & Continuous Improvement leader to drive end-to-end service excellence in the US. You will lead Lean Six Sigma initiatives across the service organization, optimize SAP and Salesforce workflows, and partner with IT and business stakeholders to deliver measurable productivity and customer-satisfaction gains.

You will apply data analytics and best practices to standardize processes, reduce cycle times, and improve financial performance.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, Industrial Engineering, or related discipline.
• Minimum 12+ years of experience in service operations, field service, or operations management.
• Lean Six Sigma Black Belt preferred.
• Experience with Salesforce Field Service (FSL) and SAP.
• Experience with Power BI or Tableau.
• Experience supporting digital transformation and business process automation.
• Strong commitment to safety and compliance.
• Proven ability to drive end-to-end service process improvements.
• Experience managing cross-functional projects and stakeholder alignment.

Responsibilities

• Develops, executes, and continuously improves the service operations strategy.
• Leads Lean Six Sigma activities to drive efficiency and customer satisfaction.
• Identifies and delivers improvement projects impacting productivity and financial performance.
• Oversees end-to-end service operations from request to closeout.
• Establishes KPIs and monitors performance and continuous improvement outcomes.
• Optimizes SAP and Salesforce processes to enhance workflow efficiency and data integrity.
• Partners with IT, Digital, and Business to implement system improvements.
• Drives risk management and safety compliance across operations.

Skills

Lean Six Sigma

Cross-functional leadership

Data analytics

Process optimization

Digital transformation

Education

Bachelor's degree in Business/Engineering/Operations

Tools

SAP

Salesforce Field Service (FSL)

Power BI

Tableau

Job description

ABB is seeking a Service Operations & Continuous Improvement leader to drive end-to-end service excellence in the US. You will lead Lean Six Sigma initiatives across the service organization, optimize SAP and Salesforce workflows, and partner with IT and business stakeholders to deliver measurable productivity and customer-satisfaction gains.

You will apply data analytics and best practices to standardize processes, reduce cycle times, and improve financial performance.