Remote Service Management & Analytics Specialist

Pearson; Saint Paul (MN); Remote; USD 60,000 - 75,000; Full time

Job summary

Pearson Virtual Schools (PVS) is seeking a data-driven Business Analyst to support business and product decisions through analysis, process evaluation, and stakeholder collaboration. The role partners with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and solution validation.

The analyst will document processes, develop requirements, and track KPIs, contributing to scalable solutions for students, families, and educators.

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2–4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members when appropriate.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.

Skills

Analytical skills

Stakeholder collaboration

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Jira

Confluence

Power Platform

Job description

Pearson Virtual Schools (PVS) is seeking a data-driven Business Analyst to support business and product decisions through analysis, process evaluation, and stakeholder collaboration. The role partners with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and solution validation.

The analyst will document processes, develop requirements, and track KPIs, contributing to scalable solutions for students, families, and educators.