Remote Service Management & Analytics Specialist

Pearson; Baton Rouge (LA); Remote; USD 60,000 - 75,000; Full time

Job summary

Pearson Virtual Schools (PVS) is seeking an analytical and detail-oriented Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. This role serves as a key partner between business stakeholders, Product Management, School Operations, Technology, and Engineering teams.

The Business Analyst contributes to discovery activities, research, business process analysis, requirements documentation, and solution validation

Qualifications

• Bachelor's degree in a related field.
• 2-4 years of experience in business analysis or related roles.
• Experience gathering and documenting business requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand problems, needs, and opportunities.
• Conduct stakeholder interviews, process reviews, and requirements sessions.
• Analyze business processes and identify opportunities for optimization and automation.
• Document current-state and future-state processes using structured methods.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate needs into documentation for product, engineering, and operations teams.
• Support alignment by facilitating discussions and capturing decisions.
• Ensure requirements support defined objectives and success metrics.
• Participate in governance reviews and support appropriate review processes.
• Track decisions, risks, and follow-up actions related to governance items.
• Analyze data to identify trends and opportunities, and create dashboards and reports.

Skills

Bachelor's degree

2-4 years experience

Requirements gathering

Analytical skills

Cross-functional collaboration

Salesforce experience

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Job description

Pearson Virtual Schools (PVS) is seeking an analytical and detail-oriented Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. This role serves as a key partner between business stakeholders, Product Management, School Operations, Technology, and Engineering teams.

The Business Analyst contributes to discovery activities, research, business process analysis, requirements documentation, and solution validation