Service Management & Analytics Analyst

Pearson; Pierre (SD); Remote; USD 60,000 - 75,000; Full time

Job summary

Pearson Virtual Schools (PVS) seeks an analytical and detail-oriented Business Analyst to support data-driven decisions across product and operations, coordinating with Product Management, School Operations, Technology, and Engineering.

You will participate in discovery, document requirements, analyze processes, and develop dashboards and reports to inform enrollment, renewals, and classroom experiences.

Qualifications

• Bachelor's degree in business, information systems, analytics, education, technology, or related field.
• 2–4 years in Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members when appropriate.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.

Skills

Analytical thinking

Stakeholder collaboration

Data analysis

Requirements documentation

Salesforce experience

Communication

Education

Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field

Tools

Salesforce

Jira

Confluence

Power Platform

Job description

Pearson Virtual Schools (PVS) seeks an analytical and detail-oriented Business Analyst to support data-driven decisions across product and operations, coordinating with Product Management, School Operations, Technology, and Engineering.

You will participate in discovery, document requirements, analyze processes, and develop dashboards and reports to inform enrollment, renewals, and classroom experiences.