Remote Service Excellence Trainer (Healthcare)

Cognizant; Austin (TX); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Service Excellence Associate for a remote role open to candidates in the United States. The position focuses on delivering high-quality training and developing engaging content for healthcare professionals.

You will train external clients, facilitate virtual sessions, and collaborate with SMEs to ensure accurate materials while supporting revenue-generating offerings. Salary ranges from $60,000 to $65,000 with eligible incentive programs.

Qualifications

• Bachelor’s degree required or equivalent mix of education and work experience.
• Minimum of two years' experience delivering training to adult learners.
• Healthcare industry experience preferred.
• Proficient in Microsoft Office and video platforms for training.
• Ability to develop accurate course materials and manage projects.

Responsibilities

• Lead training for external clients on multiple product offerings.
• Facilitate virtual instructor-led training sessions.
• Help create new products or offerings that generate training revenue.
• Collaborate with subject matter experts to ensure content accuracy.

Skills

Adult training delivery

Microsoft Office Suite

Research & data interpretation

Clear technical writing

Project management

Education

Bachelor’s degree in Healthcare Management, Information Systems or a related discipline

Tools

Word

PowerPoint

Outlook

Project

Excel

Salesforce

Job description

Cognizant is hiring a Service Excellence Associate for a remote role open to candidates in the United States. The position focuses on delivering high-quality training and developing engaging content for healthcare professionals.

You will train external clients, facilitate virtual sessions, and collaborate with SMEs to ensure accurate materials while supporting revenue-generating offerings. Salary ranges from $60,000 to $65,000 with eligible incentive programs.