Remote Service Desk Technician — Weekend Shifts

Trace3; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental and視sion

401(k) Retirement Plan with Employer

529 College Savings Plan

Health Savings Account

Life Insurance

Long-Term Disability

Competitive Compensation

Training and development programs

Snacks and beverages at major offices

Collaborative and cool culture

Work-life balance and generous paid 休假

Job summary

Trace3 is seeking a Service Desk Technician to provide support for a diverse client base and act as liaison for the Service Desk team. The role includes updating runbooks and supporting weekend shift coverage in Grand Rapids, MI.

The ideal candidate will have at least 2 years of IT experience, strong AD/Outlook/O365 proficiency, VPN knowledge, and solid communication skills. Certifications such as A+/Network+ are expected, with MS-900 preferred. A high school diploma is required.

Qualifications

• A high school diploma or GED is required.

Responsibilities

• Monitor ticketing system, email, and inbound calls.
• Act on requests per defined procedures varying by client.
• Self-manage assigned tasks per Service Desk guidelines.
• Create and manage workflow incidents within approved ticketing/monitoring solutions.
• Create and escalate incident response tickets.
• Assist with new hire training.
• Serve as escalation point for Associate Service Desk Technicians when issues arise.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Troubleshooting

Education

High school diploma or GED

CompTIA A+

Network+

MS-900 (Microsoft 365 Fundamentals)

Tools

Microsoft Active Directory

Outlook

Exchange

O365

VPN technologies

End-user computing systems

Peripherals

DNS

Job description

Trace3 is seeking a Service Desk Technician to provide support for a diverse client base and act as liaison for the Service Desk team. The role includes updating runbooks and supporting weekend shift coverage in Grand Rapids, MI.

The ideal candidate will have at least 2 years of IT experience, strong AD/Outlook/O365 proficiency, VPN knowledge, and solid communication skills. Certifications such as A+/Network+ are expected, with MS-900 preferred. A high school diploma is required.