Remote Service Desk Specialist - PTO, 401(k) & Tuition

Connexus Credit Union; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

20 days PTO

Paid holidays

Volunteer time off

401(k) matching

Health insurance

Tuition reimbursement

Résumé du poste

Connexus Credit Union is seeking an IT Help Desk Associate to be the first point of contact for end-user technical support, resolving issues efficiently. This remote-friendly role operates Monday–Friday 8:30am–5:30pm CST with on-call rotation about one week every six weeks.

You'll collaborate with senior teams, maintain service documentation, and enjoy benefits including 20 days of PTO, paid holidays, volunteer time off, 401(k) matching, health insurance, and tuition reimbursement.

Responsabilités

• Serve as the first point of contact for end-user technical support, resolving issues efficiently.
• Escalate complex problems to senior teams and maintain service documentation.

Description du poste

Connexus Credit Union is seeking an IT Help Desk Associate to be the first point of contact for end-user technical support, resolving issues efficiently. This remote-friendly role operates Monday–Friday 8:30am–5:30pm CST with on-call rotation about one week every six weeks.

You'll collaborate with senior teams, maintain service documentation, and enjoy benefits including 20 days of PTO, paid holidays, volunteer time off, 401(k) matching, health insurance, and tuition reimbursement.