Remote Member Services Specialist — Growth & Impact

Connexus Credit Union; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

PTO & Holidays

Volunteer Time Off

401K match

Health insurance

Health Savings Account

Life Insurance & Disability

Tuition Reimbursement

Learning & Development stipend

Starting wage $19/hr+

Job summary

Connexus Credit Union is a remote-first employer serving members across all 50 states. We offer excellent benefits including PTO, holidays, 401K match, health, dental and vision insurance, HSA contributions, life insurance and tuition reimbursement, with a starting wage of $19.00/hr and higher based on experience.

We seek customer-service focused individuals to be the first point of contact for members, delivering best-in-class service at the counter, drive-up, phone or mail.

Qualifications

• 2+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals by using independent judgment.
• Follows established routines under close supervision.
• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
• Ability to travel to other branches within the area as necessary.

Responsibilities

• Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.
• As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.
• Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, while keeping information in the strictest confidence.
• Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.
• Develop working knowledge of deposit and loan products, accurately open deposit accounts and loans, and upsell where appropriate to effectively build relationships.
• Research, troubleshoot and resolve complex member inquiries about credit union services and accounts.

Skills

Cash handling

Customer service

Verbal communication

Team player

Sales experience

Ability to travel

Job description

Connexus Credit Union is a remote-first employer serving members across all 50 states. We offer excellent benefits including PTO, holidays, 401K match, health, dental and vision insurance, HSA contributions, life insurance and tuition reimbursement, with a starting wage of $19.00/hr and higher based on experience.

We seek customer-service focused individuals to be the first point of contact for members, delivering best-in-class service at the counter, drive-up, phone or mail.