Remote Service Desk Specialist (2nd Shift)

CAI; Denver (CO); À distance; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401k retirement account access

Paid sick leave

Résumé du poste

CAI is seeking a Service Desk Analyst for 2nd shift to provide Level 1 IT support to associates and vendors. This fully remote role targets weekdays, 2nd shift, and includes strong customer service focus and documentation practices.

You will diagnose technical issues via phone, email, or chat, reset passwords, troubleshoot devices, and escalate with clear records while contributing to service metrics and a positive customer experience.

Qualifications

• Minimum 6-12 months' experience in a Service Desk or technical support role.
• Minimum 6-12 months of customer service experience in a professional setting.
• Strong troubleshooting and documentation skills.
• Ability to work weekdays 11:30am - 8:00pm EST.

Responsabilités

• Provide General IT end-user support via phone, email, chat.
• Exceed customers' expectations with strong service.
• Identify and diagnose technical issues and escalate as needed.
• Reset passwords and troubleshoot hardware/software remotely.
• Document, categorize, and close all tickets accurately.
• Prioritize issues by impact and urgency and follow processes.
• Contribute to service delivery metrics and customer experience.

Connaissances

Service desk experience

Customer service

Troubleshooting

Documentation

Communication skills

Attention to detail

Work ethic

Problem-solving

Formation

High School Diploma or GED

Associate degree preferred

Description du poste

CAI is seeking a Service Desk Analyst for 2nd shift to provide Level 1 IT support to associates and vendors. This fully remote role targets weekdays, 2nd shift, and includes strong customer service focus and documentation practices.

You will diagnose technical issues via phone, email, or chat, reset passwords, troubleshoot devices, and escalate with clear records while contributing to service metrics and a positive customer experience.