Remote IT Service Desk Analyst - 2nd Shift

CAI; Jackson (MS); Remote; USD 20,000 - 29,000; Full time

Job summary

CAI is seeking a Service Desk Analyst for remote, weekdays 2nd shift. You will provide Level 1 IT support to associates and vendors via phone, email, or chat, handling password resets and hardware/software troubleshooting.

The role is full-time and remote with a 2nd shift schedule. Strong customer service and documentation skills are required, along with 6–12 months in service desk or tech support and a high school diploma.

Qualifications

• Minimum 6-12 months' experience in a Service Desk or technical support role.
• Minimum 6-12 months of customer service experience in a professional setting.
• High School Diploma or GED.

Responsibilities

• Provide General IT end-user support across multiple channels (phone, email, chat).
• Diagnose and troubleshoot hardware and software issues and reset passwords.
• Escalate unresolved issues with clear documentation to the next level.

Skills

Customer service

Technical support

End-user support

Documentation

Education

High School Diploma

Job description

CAI is seeking a Service Desk Analyst for remote, weekdays 2nd shift. You will provide Level 1 IT support to associates and vendors via phone, email, or chat, handling password resets and hardware/software troubleshooting.

The role is full-time and remote with a 2nd shift schedule. Strong customer service and documentation skills are required, along with 6–12 months in service desk or tech support and a high school diploma.