Remote Service Desk Analyst – 2nd Shift

CAI; Helena (MT); Remote; USD 20.000 - 29.000; Vollzeit

Zusammenfassung

CAI is hiring a Service Desk Analyst for remote work on the 2nd shift. The role provides Level 1 IT support to associates and vendors, handling phone, email, and chat inquiries. This full-time remote position requires prior service desk or technical support experience and strong customer service skills.

You will troubleshoot hardware and software, reset passwords, document issues, and escalate complex problems with clear records. The job emphasizes service quality and timely responses to users.

Qualifikationen

• 1+ year in a Service Desk or technical support role is preferred
• Customer service experience in a professional setting is required
• High School Diploma or GED is required
• Ability to work Weekdays 11:30am–8:00pm EST
• Strong troubleshooting and documentation skills are essential
• Excellent customer service and communication skills are essential
• Attention to detail and a strong work ethic are required
• Problem solving and solution-oriented mindset is necessary
• Associate degree is preferred for advancement opportunities

Aufgaben

• Provide Level 1 IT end-user support via phone, email, or chat
• Demonstrate excellent customer service while resolving issues
• Identify and diagnose technical problems and escalate when needed
• Reset passwords and troubleshoot hardware/software for users
• Document all interactions clearly and accurately in the ticketing system
• Prioritize issues based on impact and urgency to meet targets
• Contribute to knowledge base and process improvements

Kenntnisse

Service Desk experience

Customer service

Troubleshooting

Documentation

Attention to detail

Communication skills

Work ethic

Problem solving

Solution oriented

Ausbildung

High School Diploma or GED

Associate degree preferred

Jobbeschreibung

CAI is hiring a Service Desk Analyst for remote work on the 2nd shift. The role provides Level 1 IT support to associates and vendors, handling phone, email, and chat inquiries. This full-time remote position requires prior service desk or technical support experience and strong customer service skills.

You will troubleshoot hardware and software, reset passwords, document issues, and escalate complex problems with clear records. The job emphasizes service quality and timely responses to users.