Remote Service Desk Analyst II | Cloud & Datadog Support

Milliman IntelliScript; Chicago (IL); Remote; USD 63,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Plan with match

Discretionary Bonus

Paid Time Off

Holidays

Family Building Benefits

Parental Leave

Life Insurance & AD&D

Disability

Job summary

Milliman IntelliScript seeks a Service Desk Analyst II to deliver first-line support for internal and external customers, triaging requests, and escalating as needed. You will use Jira for ticketing, Datadog for monitoring, and contribute to knowledge base content. The role emphasizes customer focus, effective communication, and SLA adherence.

The position offers remote work options in the U.S. with occasional on-site collaboration at Brookfield, WI.

Qualifications

• 2+ years in a Service Desk or Help Desk role.
• Hands-on Datadog experience for observability.
• Cloud environment experience (AWS preferred, open to Azure/GCP).
• Customer-centric approach with strong communication.
• Able to adapt in a rapidly changing environment and meet SLA.

Responsibilities

• Provide first line support and ticket triage using Jira.
• Monitor system performance with Datadog and escalate issues.
• Create and maintain knowledge base articles and procedures.
• Maintain high availability within internal SLAs.
• On-call rotation and proactive issue identification.

Skills

Technical Expertise

Teamwork

Problem Solving

Communication

Continuous Learning

Ideation

Info Gathering

Conceptual Thinking

Reliability

Risk Mitigation

Education

Advanced degree preferred

Tools

Datadog

Jira

Confluence

AWS

Azure

GCP

Windows Server

Hyper-V

Active Directory

SQL Server

Job description

Milliman IntelliScript seeks a Service Desk Analyst II to deliver first-line support for internal and external customers, triaging requests, and escalating as needed. You will use Jira for ticketing, Datadog for monitoring, and contribute to knowledge base content. The role emphasizes customer focus, effective communication, and SLA adherence.

The position offers remote work options in the U.S. with occasional on-site collaboration at Brookfield, WI.