Remote IT Service Desk Analyst II (Datadog/Jira)

Milliman, Inc; Town of Brookfield (WI); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Plan

Discretionary Bonus Program

Flexible Spending Accounts (FSA)

Paid Time Off (PTO)

Holidays

Family Building Benefits

Paid Parental Leave

Life Insurance & AD&D

Short-Term and Long-Term Disability

Job summary

Milliman IntelliScript seeks a Service Desk Analyst II to support internal and external customers, prioritizing and escalating requests while maintaining strong communication. The role emphasizes monitoring with Datadog, contributing to knowledge bases, and ensuring SLA-driven service delivery.

Remote-friendly with occasional travel to Brookfield, WI, and potential on-call duties. You'll join a collaborative team within Milliman's IntelliScript unit, offering growth in a fast-paced,

Qualifications

• 2+ years of experience in a Service Desk or Help Desk role.
• Hands-on experience with Datadog for observability.
• Experience in a cloud environment (AWS preferred; Azure or GCP acceptable).
• Customer-centric approach to finding solutions.
• Effective communication skills.

Responsibilities

• Provide first line support for service requests and open tickets in Jira.
• Prioritize requests and assist with escalation to appropriate party.
• Monitor system performance and application health using Datadog.
• Contribute to the creation and maintenance of knowledgebase articles and procedures.
• Ensure a high level of system availability within internal SLA's and identify automation opportunities.
• Participate in on-call rotations and ensure compliance with security requirements.

Job description

Milliman IntelliScript seeks a Service Desk Analyst II to support internal and external customers, prioritizing and escalating requests while maintaining strong communication. The role emphasizes monitoring with Datadog, contributing to knowledge bases, and ensuring SLA-driven service delivery.

Remote-friendly with occasional travel to Brookfield, WI, and potential on-call duties. You'll join a collaborative team within Milliman's IntelliScript unit, offering growth in a fast-paced,