Remote Service Desk Analyst II - Cloud & Datadog

Milliman; Town of Brookfield, Chicago (WI, IL); Remote; USD 55,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Coverage

401(k) Plan

Paid Time Off

Discretionary Bonus Program

Holidays

Life Insurance

Disability

Job summary

Milliman IntelliScript is seeking a Service Desk Analyst II to support internal and external customers from a remote-friendly environment. You will review requests, prioritize, resolve or escalate, and use Jira for ticketing.

The role emphasizes proactive communication to meet SLA targets. The position requires 2+ years in a service desk, Datadog observability experience, and cloud familiarity (AWS preferred, Azure/GCP also acceptable).

Qualifications

• 2+ years of experience in a Service Desk or Help Desk role(s).
• Hands-on experience with Datadog for observability.
• Experience within a cloud environment (AWS preferred but open to Azure and GCP).
• Customer-centric approach to finding solutions.
• Troubleshooting experience in a rapidly changing environment.

Responsibilities

• Provide first line support for all service requests: prioritization, resolution via existing documentation or escalation, and ticketing in Jira.
• Monitor and analyze system performance and application health using Datadog; escalate issues as needed.
• Create and maintain knowledgebase articles and procedures.
• Ensure high availability within internal SLAs and pursue automation opportunities.
• Ensure compliance with system security requirements and participate in on-call rotation.

Skills

Service desk experience

Datadog

AWS

Azure

GCP

Customer-centric

Troubleshooting

Communication

Tools

Datadog

Jira

Job description

Milliman IntelliScript is seeking a Service Desk Analyst II to support internal and external customers from a remote-friendly environment. You will review requests, prioritize, resolve or escalate, and use Jira for ticketing.

The role emphasizes proactive communication to meet SLA targets. The position requires 2+ years in a service desk, Datadog observability experience, and cloud familiarity (AWS preferred, Azure/GCP also acceptable).