Remote Service Desk Analyst I (2nd Shift)

Remote; San Francisco (CA); Remote; USD 7,100 - 9,600; Full time

Benefits offered by this job

Savings / Monthly 13% cap

Pantry Vouchers 9% deposited every月

Christmas Bonus: 25 days of your daily

Vacations - 12 days after the first年

Anniversary Bonus - 10 days of base薪金

Vacation Premium – 40% first year

Major Medical Insurance covers you and

Life Insurance

Quarterly Bonus

Bereavement Time off

Maternity/Paternity Time off

Ergonomic Chair

Internet stipend 250 MXN monthly

Job summary

DYOPATH is seeking a Service Desk Level 1 Analyst to help users solve tech challenges and maintain productivity. It’s a remote role with a 2nd shift (10a-7p CST) and a pay rate of 14,000 MXN. The position emphasizes customer service, problem solving, and ongoing development.

You will support desktops, laptops, printers, mobile devices, software, and networks, document interactions, and escalate issues when necessary while delivering exceptional service.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Certifications (HDI-SCA, ITIL Foundation, M365 Fundamentals) encouraged.
• 1–2 years in technical support or service desk environment.

Responsibilities

• Act as account administrator and manage user access while assisting Service Desk agents.
• Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
• Log interactions in the ticketing system and escalate when needed.
• Ensure timely, accurate resolution while delivering customer service.
• Follow up with users to confirm satisfaction.
• Engage in training and learning opportunities; participate in special projects.

Education

High school diploma or equivalent

Associate or Bachelor’s degree in Computer Science or related field

HDI Support Center Analyst (HDI-SCA)

ITIL Foundation

Microsoft 365 Fundamentals

Tools

Windows OS

Microsoft Office

Job description

DYOPATH is seeking a Service Desk Level 1 Analyst to help users solve tech challenges and maintain productivity. It’s a remote role with a 2nd shift (10a-7p CST) and a pay rate of 14,000 MXN. The position emphasizes customer service, problem solving, and ongoing development.

You will support desktops, laptops, printers, mobile devices, software, and networks, document interactions, and escalate issues when necessary while delivering exceptional service.