Remote IT Service Desk Analyst I

Republic Services, Inc.; Georgia; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401(k) match

Paid time off

Employee Assistance Program (EAP)

Short/Long-term disability

Life insurance

ESPP

Job summary

Republic Services, Inc. is seeking a Service Desk Analyst I for a remote role across the United States. The position provides first-level end-user support for applications, endpoints, and infrastructure, acting as the single point of contact for users.

The analyst documents interactions, routes tickets, and supports incident resolution with IT resources. The role requires clear communication, the ability to translate technical steps for non-technical users, and at least 1 year in a service desk

Qualifications

• 1+ year of experience in a service desk, help desk, desktop support, or customer support role (IT preferred).
• Experience working in a ticketing system (e.g., ServiceNow or similar) to log, categorize, route, and document work.
• Ability to translate technical steps into plain language for end users.

Responsibilities

• Responds to incoming interactions via phone, email, self-service, or chat.
• Fulfills incoming service requests and logs work in the ticketing system.
• Diagnoses and troubleshoots incidents on endpoints, apps, and infrastructure.
• Escalates incidents as required and tracks resolution progress.
• Documents interactions and resolutions for knowledge sharing and metrics.

Skills

1+ year service desk experience

Ticketing system knowledge

Plain language communication

Education

High School Diploma or GED

Job description

Republic Services, Inc. is seeking a Service Desk Analyst I for a remote role across the United States. The position provides first-level end-user support for applications, endpoints, and infrastructure, acting as the single point of contact for users.

The analyst documents interactions, routes tickets, and supports incident resolution with IT resources. The role requires clear communication, the ability to translate technical steps for non-technical users, and at least 1 year in a service desk