Remote Service Delivery Manager – Palantir Programs

SHI; Helena (MT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Health benefits

Job summary

SHI International Corp. in the United States is seeking a Service Delivery Manager to coordinate customer project delivery by aligning resource capacity with demand, driving execution, and ensuring commitments are met.

The role acts as the operational hub between customers, delivery teams, resources, and leadership. You will lead end-to-end Palantir-based programs, oversee governance, risk, and escalation, monitor timelines and budgets, and sustain customer satisfaction through proactive

Qualifications

• 5+ years in project management, service delivery, or operations.
• Experience managing technical/data projects.
• Experience with Palantir or similar platforms.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Coordinate successful delivery of customer projects and services.
• Staff projects, manage risks, and ensure delivery commitments.
• Lead end-to-end delivery of Palantir-based programs.

Skills

Project management

Resource planning

Governance

Stakeholder communication

Delivery leadership

Operational leadership

Problem solving

Education

Bachelor's Degree

Tools

Palantir

Job description

SHI International Corp. in the United States is seeking a Service Delivery Manager to coordinate customer project delivery by aligning resource capacity with demand, driving execution, and ensuring commitments are met.

The role acts as the operational hub between customers, delivery teams, resources, and leadership. You will lead end-to-end Palantir-based programs, oversee governance, risk, and escalation, monitor timelines and budgets, and sustain customer satisfaction through proactive