Strategic Service Delivery Manager

FlagshipKansas; Topeka (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Diversity commitment

Career growth opportunities

Health benefits

Modern facilities

Job summary

SHI International Corp. in Topeka, KS, seeks a Service Delivery Manager to coordinate delivering customer projects by aligning capacity with demand and driving execution. You will be the operational hub between customers, delivery teams, project resources, and leadership.

You will oversee governance, planning, meetings, escalation, and project health while leading end-to-end Palantir-based programs and ensuring budgets and timelines are met.

Qualifications

• Experience coordinating large-scale IT delivery projects.
• Strong ability to align staffing with project demand and budgets.
• Excellent communication with customers, delivery teams, and leaders.

Responsibilities

• Maintain visibility into all service delivery resources and project assignments.
• Align inbound project demand with available capacity and skills.
• Track projects from initiation to completion and manage risks.

Skills

Resource planning

Delivery management

Risk mitigation

Cross-functional coordination

Stakeholder management

Tools

Palantir

Job description

SHI International Corp. in Topeka, KS, seeks a Service Delivery Manager to coordinate delivering customer projects by aligning capacity with demand and driving execution. You will be the operational hub between customers, delivery teams, project resources, and leadership.

You will oversee governance, planning, meetings, escalation, and project health while leading end-to-end Palantir-based programs and ensuring budgets and timelines are met.