Remote Service Delivery & Improvement Program Manager

NextGenEnergyJobs; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NTT Global Data Centers is seeking a seasoned Service Delivery Program Manager to drive efficiency and standardization across global construction initiatives. The role focuses on scalable process improvements, governance, and cross-functional collaboration to meet strategic goals.

You will deploy digital tools, track KPIs, support audits, and ensure compliance with SLAs and industry standards while guiding business continuity planning and SOP control from a remote location.

Qualifications

• Bachelor's degree or equivalent required.
• Desirable certifications include ITIL, Six Sigma, and PMP.
• Must be able to remain stationary for long periods.
• Must be able to operate computer and office equipment.
• Must perform work during US business hours and time zones.
• Must be able to perform work from a remote location with stable internet connection.

Responsibilities

• Drive operational efficiency and standardization across global construction.
• Identify and implement scalable process improvements.
• Streamline workflows and eliminate inefficiencies.
• Deploy best practices and digital tools to enhance performance.
• Collaborate cross-functionally to align with strategic goals.
• Establish governance frameworks for continuous improvement.
• Support document review and control changes to SOPs.
• Facilitate service delivery audits and implement audit recommendations.
• Track KPIs to evaluate service delivery performance.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.
• Set up governance structures to enable delivery of business outcomes.
• Understand and support business continuity recovery strategies.

Skills

Operational efficiency

Process improvement

Governance frameworks

KPI tracking

Cross-functional collaboration

Audits

SLA compliance

Regulatory compliance

Business continuity planning

Education

Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field

Job description

NTT Global Data Centers is seeking a seasoned Service Delivery Program Manager to drive efficiency and standardization across global construction initiatives. The role focuses on scalable process improvements, governance, and cross-functional collaboration to meet strategic goals.

You will deploy digital tools, track KPIs, support audits, and ensure compliance with SLAs and industry standards while guiding business continuity planning and SOP control from a remote location.