Service Delivery Program Manager, GID Operational Excellence

NextGenEnergyJobs; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NTT Global Data Centers is seeking a seasoned Service Delivery Program Manager to drive efficiency and standardization across global construction initiatives. The role focuses on scalable process improvements, governance, and cross-functional collaboration to meet strategic goals.

You will deploy digital tools, track KPIs, support audits, and ensure compliance with SLAs and industry standards while guiding business continuity planning and SOP control from a remote location.

Qualifications

• Bachelor's degree or equivalent required.
• Desirable certifications include ITIL, Six Sigma, and PMP.
• Must be able to remain stationary for long periods.
• Must be able to operate computer and office equipment.
• Must perform work during US business hours and time zones.
• Must be able to perform work from a remote location with stable internet connection.

Responsibilities

• Drive operational efficiency and standardization across global construction.
• Identify and implement scalable process improvements.
• Streamline workflows and eliminate inefficiencies.
• Deploy best practices and digital tools to enhance performance.
• Collaborate cross-functionally to align with strategic goals.
• Establish governance frameworks for continuous improvement.
• Support document review and control changes to SOPs.
• Facilitate service delivery audits and implement audit recommendations.
• Track KPIs to evaluate service delivery performance.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.
• Set up governance structures to enable delivery of business outcomes.
• Understand and support business continuity recovery strategies.

Skills

Operational efficiency

Process improvement

Governance frameworks

KPI tracking

Cross-functional collaboration

Audits

SLA compliance

Regulatory compliance

Business continuity planning

Education

Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field

Job description

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.

Responsibilities

• The Service Delivery Program Manager is a seasoned subject matter expert responsible for driving operational efficiency and standardization across global construction initiatives. This role focuses on identifying and implementing scalable process improvements, streamlining workflows, and eliminating inefficiencies. This role will deploy best practices and digital tools to enhance performance, collaborates cross-functionally to align with strategic goals, and establishes governance frameworks for continuous improvement. The role ensures compliance with service level agreements (SLAs), tracks key performance indicators (KPIs), and supports audits and ISO certification renewals.
• Drive operational efficiency and standardization across global construction.
• Identify and implement scalable process improvements.
• Streamline workflows and eliminate inefficiencies.
• Deploy best practices and digital tools to enhance performance.
• Collaborate cross-functionally to align with strategic goals.
• Establish governance frameworks for continuous improvement.
• Support document review and management and control changes to standard operating procedures.
• Facilitate service delivery audits and assist in the implementation of audit recommendations.
• Track and analyze KPIs to evaluate service delivery performance and identify areas for improvement.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.
• Set up governance structures to enable delivery of business outcomes.
• Understand and support business continuity recovery strategies and plans.

Requirements

• Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field.
• Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional)
• Remain stationary for long periods of time.
• Operate computer, peripherals, and other office equipment.
• Perform work during US business hours and time zones.
• Perform work from a remote location with stable internet connection.