Remote Service Cloud Data Analyst—Forecasting & Insights

LifeWay Christian Resources; Nashville (TN); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits plans

401(k) plan

Flexible work hours

Remote work culture

Maternity and paternity leave

Job summary

LifeWay Christian Resources is seeking a full-time Service Cloud Data Analyst to manage and optimize contact center technology platforms. This role involves analyzing data from workforce management to create forecasts and provide insights that aid leadership.

This remote position offers flexibility and autonomy, with occasional travel to Nashville for in-person gatherings. Join a mission-driven culture and enjoy comprehensive benefits including healthcare, retirement plans, and additional leave for important life events.

Qualifications

• Proven ability in data analysis for decision-making.
• Experience with telephony and workforce management systems.
• Strong reporting and analytical skills.

Responsibilities

• Administer and maintain Service Cloud Voice and AWS telephony systems.
• Optimize call queue configuration and reporting.
• Produce KPI and quarterly financial reports.
• Evaluate and implement new technologies.

Skills

Data analysis

Telephony systems

Workforce management

Report generation

KPI tracking

Tools

Service Cloud Voice

AWS telephony infrastructure

Calabrio Workforce Management System

Job description

LifeWay Christian Resources is seeking a full-time Service Cloud Data Analyst to manage and optimize contact center technology platforms. This role involves analyzing data from workforce management to create forecasts and provide insights that aid leadership.

This remote position offers flexibility and autonomy, with occasional travel to Nashville for in-person gatherings. Join a mission-driven culture and enjoy comprehensive benefits including healthcare, retirement plans, and additional leave for important life events.