Remote Service Account Manager — Paper & Pulp Industry

Jobot; Redmond (WA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health plan

Generous PTO

Dental & Vision

FSA / HSA

Small team autonomy

Job summary

Jobot is seeking an experienced Service Account Manager for remote work, focused on supporting customers in the process manufacturing sector. Build long-term relationships, identify service opportunities, and act as trusted advisor to improve reliability and performance across plants.

Responsibilities include managing accounts, driving service sales, and strategic planning with cross-functional teams, including maintenance, operations, and engineering.

Qualifications

• Bachelor's degree in Engineering or equivalent industry experience.
• Experience in industrial sales, account management, field service, maintenance, operations, reliability, or engineering.
• Prior experience supporting manufacturing, process industries, energy, chemicals, paper, wood products, or other heavy industrial environments is highly preferred.

Responsibilities

• Account Management & Customer Support across assigned accounts.
• Serve as the primary contact for service opportunities, customer concerns, and ongoing support needs.
• Conduct regular customer visits to understand operational challenges and identify improvement opportunities.
• Partner with customers to develop solutions that improve reliability, uptime, safety, and plant performance.
• Ensure customer satisfaction through proactive communication and coordination of internal resources.
• Identify opportunities for maintenance services, upgrades, rebuilds, inspections, optimization projects, spare parts, and technical support.
• Generate and manage service opportunities from discovery to proposal and order.
• Collaborate with technical specialists and engineering teams to develop customer-focused solutions.
• Maintain visibility into customer capital projects, maintenance initiatives, outages, and priorities.
• Track opportunities, forecasts, and interactions within CRM.

Skills

Industrial sales

Account management

CRM

MS Office

Customer communication

Engineering background

Time management

Education

Bachelor's degree in Engineering

Tools

CRM platforms

Microsoft Office

Job description

Jobot is seeking an experienced Service Account Manager for remote work, focused on supporting customers in the process manufacturing sector. Build long-term relationships, identify service opportunities, and act as trusted advisor to improve reliability and performance across plants.

Responsibilities include managing accounts, driving service sales, and strategic planning with cross-functional teams, including maintenance, operations, and engineering.