Remote Series 7 Registered Broker — Customer Support

Crypto Pro Network; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Crypto.com is seeking an experienced, licensed registered representative to grow the firm’s regulated securities business (Foris Capital). This is a fully remote position, serving as the front line for customers via phone, email and chat.

The ideal candidate holds FINRA Series 7 and 63 with 1+ years of brokerage experience in equities trading, margin, and options, and is eager to learn and improve the customer experience while helping drive user adoption.

Qualifications

• Active FINRA Series 7 and 63 licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading.
• Series 24 and supervisory experience welcome but not required.
• Clean regulatory record with no Disclosure Events.
• Excellent customer service, written, and verbal communication skills.
• Willingness to deliver excellent customer experience through phone and text-based channels.
• Ability to quickly build rapport and credibility with clients.
• Self-starter and ambitious learner comfortable with ambiguity and fast-paced environment.
• Familiarity with front-end mobile trading applications.
• Able to exercise independent thought and prioritize tasks in a multi-task environment.
• Enthusiasm for building a customer service culture.

Responsibilities

• Deliver white-glove customer service through phone, email, and chat channels.
• Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process.
• Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options.

Skills

Customer service

Communication

Rapport building

Self-starter

Multi-tasking

Ambitious learner

Tools

CRM platforms

Trading apps

Job description

Crypto.com is seeking an experienced, licensed registered representative to grow the firm’s regulated securities business (Foris Capital). This is a fully remote position, serving as the front line for customers via phone, email and chat.

The ideal candidate holds FINRA Series 7 and 63 with 1+ years of brokerage experience in equities trading, margin, and options, and is eager to learn and improve the customer experience while helping drive user adoption.