Remote Senior UX Design Lead — Customer-Centric eCommerce

Openkrill; United States; Remote; USD 165,000 - 225,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation & holidays

Annual professional development budget

Home office stipend

Job summary

SupplyHouse.com is seeking a Senior Manager of UX Design to lead our Customer Experience team, championing research-informed design and measurable outcomes. The role blends hands-on leadership with strategic advocacy for the customer across the organization.

The position is remote with occasional travel to the Melville, NY headquarters, and it requires mentoring designers, establishing robust UX processes, and aligning UX with marketing, product, and IT strategies to drive conversions and growth.

Qualifications

• Bachelor's degree in Marketing or a related field.
• 10+ years of UX leadership experience, including 2+ years directly managing designers.
• Hands-on experience designing direct-to-consumer e-commerce experiences with ownership of conversion outcomes.
• Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions.
• Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome.
• Experience presenting design work and strategy to executive stakeholders, with data-driven rationale.
• Fluency with modern design and prototyping tools (e.g., Figma).
• Excellent communication skills, able to balance detailed design critique with strategic leadership.

Responsibilities

• Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects.
• Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point.
• Partner with Customer Research to translate findings into actionable design direction.
• Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences.
• Represent UX work and rationale to executive leadership, translating design decisions into business terms (conversion, retention, engagement).
• Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy.
• Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value.
• Manage stakeholder expectations and timelines across multiple concurrent design workstreams.
• Champion integration of AI-driven tools to enhance design workflows and drive innovation.

Skills

UX leadership

E-commerce UX

User research

Communication skills

Education

Bachelor's degree in Marketing or related field

Tools

Figma

Job description

SupplyHouse.com is seeking a Senior Manager of UX Design to lead our Customer Experience team, championing research-informed design and measurable outcomes. The role blends hands-on leadership with strategic advocacy for the customer across the organization.

The position is remote with occasional travel to the Melville, NY headquarters, and it requires mentoring designers, establishing robust UX processes, and aligning UX with marketing, product, and IT strategies to drive conversions and growth.