UX Senior Manager: Lead Research-Driven Design (Remote)

SupplyHouse.com; Atlanta (GA); On-site; USD 156,000 - 195,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation/sick/holidays

Life insurance

Long-term disability

Work-from-home stipend

Job summary

SupplyHouse.com is seeking a Senior Manager, User Experience to lead and grow the UX team, grounding design in customer research and measurable business outcomes. This role reports to the Director of Customer Experience and balances hands-on leadership with advocacy for the customer in executive discussions.

The position is remote, requires travel to Melville, NY up to six times a year, and offers a comprehensive benefits package. Base salary ranges from $156,088 to $195,110 annually.

Qualifications

• 10+ years of UX leadership experience, including 2+ years directly managing designers.
• Demonstrated experience designing direct-to-consumer e-commerce experiences with hands-on ownership of conversion outcomes.
• Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions.
• Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome.
• Experience presenting design work and strategy to executive stakeholders, comfortable defending decisions with data and reasoning.
• Fluency with modern design and prototyping tools (e.g.: Figma).
• Excellent communication skills, able to flex between detailed design critique with the team and strategic framing with leadership.

Responsibilities

• Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects.
• Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point.
• Partner closely with Customer Research to translate findings into actionable design direction.
• Own UX best practices and design standards across the org, including accessibility and information architecture.
• Represent UX work and rationale to executive leadership, translating design decisions into business terms (conversion, retention, engagement).
• Collaborate cross-functionally with Marketing, Merchandising, and IT to align design solutions with product strategy.
• Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value.
• Manage stakeholder expectations and timelines across multiple concurrent design workstreams.
• Champion AI-driven tools and solutions within the UX team to enhance workflows.

Skills

UX leadership

Team management

E-commerce UX

Research-driven design

Portfolio

Executive presentation

Figma

Communication

Education

Bachelor's degree in Marketing or related field

Tools

Amplitude

Job description

SupplyHouse.com is seeking a Senior Manager, User Experience to lead and grow the UX team, grounding design in customer research and measurable business outcomes. This role reports to the Director of Customer Experience and balances hands-on leadership with advocacy for the customer in executive discussions.

The position is remote, requires travel to Melville, NY up to six times a year, and offers a comprehensive benefits package. Base salary ranges from $156,088 to $195,110 annually.