Remote Senior Trade Support Specialist

Whirlpool, Inc.; Lansing (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Whirlpool Corporation is seeking a Senior Representative for the Supply Chain Trade Experience Department. The role handles returns and assists customers via email/IWD, coordinating with Trade Operations to support The Home Depot.

You will create BOLs, may take calls during spikes, and drive process improvements through CI and automation while navigating multiple systems to deliver efficient internal and external service.

Qualifications

• High School Diploma or GED.
• 2+ years of customer contact center experience.
• Experience with SAP ECC.
• Proficient in Excel and data analysis.
• Excellent verbal and written communication.

Responsibilities

• Handle returns and assist customers via email/IWD.
• Create BOLs.
• Answer overflow calls when volume spikes.
• Support and improve processes through CI and automation.
• Navigate multiple systems while performing tasks.
• Provide internal and external customer service.
• Maintain a 40-hour work schedule.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Team player

Self-starter

Fast-paced environment

Education

High School Diploma or GED

Tools

SAP ECC

Excel

Job description

Whirlpool Corporation is seeking a Senior Representative for the Supply Chain Trade Experience Department. The role handles returns and assists customers via email/IWD, coordinating with Trade Operations to support The Home Depot.

You will create BOLs, may take calls during spikes, and drive process improvements through CI and automation while navigating multiple systems to deliver efficient internal and external service.