Senior Trade Operations & Customer Service Specialist - Remote

Whirlpool, Inc.; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Whirlpool Corporation is seeking a Senior Representative for our Trade Experience Department within Supply Chain. The role handles returns and assists customers via email/IWD, collaborates with Trade Operations on Home Depot files, and may take calls when volume spikes.

Remote work is available except for MI residents who must work onsite in specified counties. Responsibilities include using multiple systems, creating documentation like BOLs, and driving process improvements through Continuous

Qualifications

• Minimum 2+ years of customer contact center experience.
• Excellent verbal and written communication skills.
• Experience with SAP ECC and Excel is preferred.

Responsibilities

• Handle inquiries via email and iWD system.
• Create BOL documents and support related tasks.
• Assist with calls when volume spikes.
• Improve processes through CI and automation.
• Provide internal and external customer service.

Skills

Customer service

Verbal communication

Written communication

Data manipulation

Attention to detail

Team player

Problem-solving

Multi-tasking

Education

High School Diploma or GED

Tools

iWD system

SAP ECC

MS Excel

Job description

Whirlpool Corporation is seeking a Senior Representative for our Trade Experience Department within Supply Chain. The role handles returns and assists customers via email/IWD, collaborates with Trade Operations on Home Depot files, and may take calls when volume spikes.

Remote work is available except for MI residents who must work onsite in specified counties. Responsibilities include using multiple systems, creating documentation like BOLs, and driving process improvements through Continuous