Remote Senior Technical Writer for IT & Store Systems

Optomi; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading tech consulting firm is looking for a Technical Writer to join their IT and Store Systems organization. This long-term remote contract role requires over 5 years of experience in technical writing for IT systems. Responsibilities include documenting troubleshooting procedures, modernizing legacy documentation, and collaborating with diverse teams. Candidates must have strong communication skills, experience with ServiceNow, and the ability to create user-friendly documentation. This position is exclusively available for applicants in the United States.

Qualifications

• 5+ years of experience as a Technical Writer supporting IT software/enterprise systems.
• Experience documenting troubleshooting procedures or technical support processes.
• Ability to translate complex technical concepts into clear, concise documentation.
• Experience working with ServiceNow for documentation.

Responsibilities

• Partner with cross-functional teams to document troubleshooting processes.
• Clean up and modernize legacy documentation for improved usability.
• Create clear, step-by-step SOPs and troubleshooting guides.
• Organize documentation within ServiceNow and recommend best practices.

Skills

Technical writing

Documenting troubleshooting procedures

Content governance

Collaboration skills

Written communication

Tools

ServiceNow

Job description

A leading tech consulting firm is looking for a Technical Writer to join their IT and Store Systems organization. This long-term remote contract role requires over 5 years of experience in technical writing for IT systems. Responsibilities include documenting troubleshooting procedures, modernizing legacy documentation, and collaborating with diverse teams. Candidates must have strong communication skills, experience with ServiceNow, and the ability to create user-friendly documentation. This position is exclusively available for applicants in the United States.