Remote Senior Technical Support Engineer - Overnight (PST)

Jobgether; Oregon; Hybrid; USD 86,000 - 115,000; Full time

Benefits offered by this job

Fully remote

Medical, dental, vision

HSA with employer matching

401(k)

11 paid holidays

Flexible PTO

Equipment stipend

Offsites

Job summary

Jobgether is seeking a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States. You will resolve complex enterprise issues in AI-powered healthcare tech used by radiology teams, guiding incidents and mentoring staff.

You will own critical incidents, coordinate with Engineering and Product, and help improve support operations with better processes and automation. The role is fully remote with a Pacific-aligned Wed–Sat schedule.

Qualifications

• 6+ years in customer-facing technical roles in enterprise SaaS environments.
• At least 2 years as a senior escalation resource or team lead.
• Overnight availability aligned to Pacific Time with Wednesday–Saturday schedule.

Responsibilities

• Serve as the senior escalation resource for complex issues across reporting, HL7 integrations, and Windows/PACS environments.
• Lead high-priority incidents, coordinate with on-call teams, and deliver root-cause analyses.
• Oversee go-lives, readiness, hypercare, and transitions to operations.
• Improve ticket quality and SLA performance with triage and workflows.
• Mentor engineers and develop runbooks, documentation, and self-service tools.
• Collaborate with Automation/AI teams to design intelligent triage and classification.

Skills

HL7 v2 messaging

Windows enterprise

SAML/AzureAD/Okta/ADFS

Zendesk & Linear

PACS workflows

Python / SQL / PowerShell

Tools

Zendesk

Linear

n8n / Tray

Job description

Jobgether is seeking a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States. You will resolve complex enterprise issues in AI-powered healthcare tech used by radiology teams, guiding incidents and mentoring staff.

You will own critical incidents, coordinate with Engineering and Product, and help improve support operations with better processes and automation. The role is fully remote with a Pacific-aligned Wed–Sat schedule.