Remote Senior Technical Project Lead — Enterprise SaaS

Echo360 Inc; Youngstown (OH); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) plan with company match

Unlimited PTO

Job summary

Echo360 Inc. is seeking a Senior Technical Project Manager to lead planning, coordination, and execution of complex customer initiatives across the Echosystem.

This role emphasizes project leadership over hands-on work and requires regular engagement with enterprise customers and executives. You will develop detailed project plans, manage risks, and drive multiple concurrent projects to on-time, high-quality delivery in a fast-paced SaaS environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience managing complex customer-facing technical projects within SaaS, enterprise software, or EdTech organizations.
• Demonstrated success leading multiple concurrent enterprise customer projects involving cross-functional technical and business teams.
• Proven ability to present project plans, executive status updates, implementation roadmaps, and delivery progress to customer executives and senior leadership.
• Experience using project management tools such as Jira, Azure DevOps, Smartsheet, Monday.com, Microsoft Project, Asana, or equivalent platforms.
• PMP, CAPM, PMI-ACP, Scrum Master, or equivalent project management certification preferred.
• Exceptional organizational, analytical, communication, and presentation skills.
• Strong executive presence with the ability to influence, facilitate decisions, and build consensus across customers and internal stakeholders.
• Ability to successfully manage competing priorities while maintaining a high level of professionalism

Responsibilities

• Lead customer-facing technical projects from initiation through successful completion.
• Develop comprehensive project plans that define scope, milestones, timelines, dependencies, resource assignments, deliverables, and success criteria.
• Build and maintain detailed project schedules that include customer responsibilities, internal workstreams, critical decision points, implementation milestones, and key deliverables.
• Monitor project progress against plan and proactively identify schedule impacts, resource constraints, and execution risks.
• Drive projects to completion while balancing quality, timelines, customer expectations, and business priorities.
• Successfully manage multiple concurrent customer projects with competing priorities.
• Coordinate work across Product, Engineering, Technical Implementation, Customer Success, Professional Services, Training, Support, Sales, and other internal organizations.
• Lead project kickoff meetings, planning sessions, milestone reviews, recurring status meetings, and project closeout activities.
• Ensure all project participants understand responsibilities, timelines, dependencies, and expected outcomes.
• Hold project teams accountable for meeting agreed-upon deliverables and deadlines.
• Remove obstacles, facilitate decision-making, and escalate issues when necessary to maintain project momentum.
• Serve as the primary project management contact for assigned customer engagements.
• Build trusted relationships with customer stakeholders throughout the project lifecycle.
• Present project plans, schedules, milestones, risks and overall project status to customer stakeholders and executive sponsors.
• Lead recurring customer project meetings to communicate progress, upcoming activities, decisions, risks, and schedule changes.
• Ensure customers clearly understand their responsibilities, required deliverables, key milestones, and project timelines.
• Drive customer accountability for decisions, approvals, testing activities, resource commitments, and project milestones necessary to maintain delivery schedules.
• Manage customer expectations through proactive, transparent, and professional communication.
• Identify project risks, assumptions, issues, dependencies, and resource constraints early in the project lifecycle.
• Develop mitigation strategies and coordinate resolution across functional teams.
• Maintain project RAID logs and action registers.
• Manage scope changes through established change management processes.
• Escalate critical issues with clear recommendations and resolution options.
• Prepare and distribute weekly executive project status reports summarizing project health, accomplishments, upcoming milestones, risks, dependencies, customer concerns, leadership decisions required, and overall project status.
• Develop executive-ready dashboards, presentations, and customer-facing reporting materials.
• Maintain accurate project documentation including project plans, schedules, action logs, RAID logs, meeting minutes, and decision registers.
• Monitor project KPIs and recommend corrective actions when project performance deviates from plan.
• Ensure projects adhere to established governance processes, methodologies, and quality standards.
• Identify opportunities to improve project delivery, governance, customer communications, and operational processes.
• Develop and maintain standardized project templates, reporting frameworks, project methodologies, and best practices.
• Recommend improvements that increase delivery predictability, operational efficiency, and customer satisfaction.
• Champion a culture of accountability, transparency, and continuous improvement across customer delivery initiatives.

Skills

Project leadership

Cross-functional collaboration

Risk management

Stakeholder communication

Executive reporting

Time management

Education

Bachelor's degree or equivalent

PMP, CAPM, PMI-ACP, Scrum Master, or equivalent certification preferred

Tools

Jira

Azure DevOps

Smartsheet

Monday.com

Microsoft Project

Asana

Job description

Echo360 Inc. is seeking a Senior Technical Project Manager to lead planning, coordination, and execution of complex customer initiatives across the Echosystem.

This role emphasizes project leadership over hands-on work and requires regular engagement with enterprise customers and executives. You will develop detailed project plans, manage risks, and drive multiple concurrent projects to on-time, high-quality delivery in a fast-paced SaaS environment.