Remote Senior Social Media Client Success Manager

dentsu; United States; Hybrid; USD 70,000 - 80,000; Full time

Job summary

ICUC, a global leader in social media solutions, seeks a Client Success Manager to deliver top-tier account management for major brands and Fortune 1000 clients. You’ll drive retention and growth, coordinating with revenue and operations teams and leading strategic social media initiatives.

You will be responsible for client reviews, onboarding, and ongoing optimization, leveraging industry trends and toolsets to maximize value and satisfaction in a fast-paced virtual environment.

Qualifications

• 3+ years of experience in social media management, preferably in an agency setting serving enterprise clients.
• Experience with organic social media and knowledge of paid social strategies is a plus.
• Ability to manage complex projects, reporting, and client-facing presentations.

Responsibilities

• Manage and grow key client relationships, acting as primary client contact.
• Deliver regular reviews, status updates and presentations to clients.
• Coordinate with Strategy/Insights teams to advise on social media best practices.

Skills

Social media management

Client management

Communication skills

Presentation skills

Project management

Travel flexibility

Education

Bachelor’s degree in Marketing/Communications/PR

Tools

Sprinklr

Khoros

Sprout Social

Job description

ICUC, a global leader in social media solutions, seeks a Client Success Manager to deliver top-tier account management for major brands and Fortune 1000 clients. You’ll drive retention and growth, coordinating with revenue and operations teams and leading strategic social media initiatives.

You will be responsible for client reviews, onboarding, and ongoing optimization, leveraging industry trends and toolsets to maximize value and satisfaction in a fast-paced virtual environment.