Remote Senior Shopify E‑Commerce Specialist

Hay House; Carlsbad (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Remote work

4-Day work week

Medical, Dental, Vision Insurance

401k match

Paid holidays

Job summary

Hay House is seeking a Senior E‑Commerce Specialist to be the hands-on Shopify expert across our storefronts, reporting to the Director of E‑Commerce. You will manage day-to-day operations, merchandising, product data, and integrations to optimize performance.

You will translate business goals into customer experiences using Shopify expertise, analytics, and collaboration with Marketing and Development. Remote role open to eligible U.S. states with four-day work week benefits included.

Qualifications

• Bachelor's degree in Marketing, E-Commerce, Business, or a related field, or equivalent professional experience.
• 3-5 years of direct Shopify administration experience in an enterprise-level or comparably complex e-commerce environment.
• Experience partnering with technical teams and using analytics to improve e-commerce performance.
• Experience supporting multiple Shopify storefronts, e-commerce migrations, or a growing multi-site platform.
• Experience in publishing, media, consumer products, wellness, personal development, or another product-driven industry is a plus.

Responsibilities

• Manage day‑to‑day Shopify operations across Hay House storefronts, including product and catalog data, collections, meta fields, navigation, pricing, promotions, merchandising, apps, integrations, and data accuracy.
• Monitor storefront health, complete QA and troubleshooting, maintain product feeds and social‑commerce connections, and elevate technical issues when needed.
• Lead storefront merchandising and conversion rate optimization using customer and performance data to improve product discovery, navigation, promotions, cross‑sells, upsells, conversion, and sales.
• Partner with Marketing to execute campaigns and promotions in Shopify, and with Development to define requirements, coordinate projects, complete QA, and support production launches.
• Own e‑commerce reporting through Shopify, GA4, and related tools, translating performance data into insights and recommendations. Monitor emerging channels, including social commerce, AI‑referred traffic, and agentic commerce.
• Use approved AI and automation tools, including ChatGPT Enterprise, to improve workflows, merchandising, efficiency, discoverability, and customer experience while maintaining appropriate human oversight.
• Create and maintain SOPs and process documentation, stay current on Shopify capabilities and e‑commerce trends, and recommend improvements that support efficiency, customer experience, and sales.

Skills

Shopify operations

E-commerce analytics

Cross-functional collaboration

Data-driven decisions

Education

Bachelor’s degree in Marketing, E-Commerce, Business, or related field

Tools

Shopify

GA4

ChatGPT Enterprise

Job description

Hay House is seeking a Senior E‑Commerce Specialist to be the hands-on Shopify expert across our storefronts, reporting to the Director of E‑Commerce. You will manage day-to-day operations, merchandising, product data, and integrations to optimize performance.

You will translate business goals into customer experiences using Shopify expertise, analytics, and collaboration with Marketing and Development. Remote role open to eligible U.S. states with four-day work week benefits included.