Remote Senior ServiceNow CRM Consultant (CSM)

INSPYR Solutions; Sheridan (WY); Remote; USD 76,000 - 96,000; Full time

Job summary

INSPYR Solutions is seeking a Senior Business Process Consultant (CSM/CRM) for a 100% remote contract role in the United States. Responsibilities include turning business needs into designs, user stories, and acceptance criteria, and guiding demos, UAT, and final delivery.

Strong focus on CRM and configuration changes across two new capabilities. The role requires certification and extensive ServiceNow CRM expertise, with collaboration across multiple streams and stakeholders to ensure

Qualifications

• 5+ years of business process and functional consulting on ServiceNow, with demonstrated CSM or CRM implementation delivery.
• Hands-on with CSM account and contact structures, Configurable Workspace, Interaction and Case models, notifications, and reporting/Performance Analytics.

Responsibilities

• Lead requirements definition and functional design across four enhancements and two new capabilities.
• Refine and author user stories with acceptance criteria, including Core UX stories.

Skills

ServiceNow CSM

CRM implementation

Workshop facilitation

Requirements analysis

Agile/scrum

Tools

ServiceNow

Performance Analytics

Configurable Workspace

Notifications

Job description

INSPYR Solutions is seeking a Senior Business Process Consultant (CSM/CRM) for a 100% remote contract role in the United States. Responsibilities include turning business needs into designs, user stories, and acceptance criteria, and guiding demos, UAT, and final delivery.

Strong focus on CRM and configuration changes across two new capabilities. The role requires certification and extensive ServiceNow CRM expertise, with collaboration across multiple streams and stakeholders to ensure