Remote Senior Service Delivery Manager – Oracle Cloud

ArcLight Consulting; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

401k with employer match

Learning & development resources

Paid time off & holidays

Parental leave

Job summary

ArcLight Consulting, an Addison Group Company, is seeking a Senior Service Delivery Manager to lead managed services for Oracle Cloud clients and report to the Senior Manager of Customer Success. This is a senior-level role for a trusted advisor who builds client relationships and drives measurable outcomes.

You will manage a portfolio of clients, align internal delivery teams, advisory resources, and sales to ensure customers realize full value, while identifying opportunities to grow revenue

Qualifications

• Bachelor’s degree in Business, Computer Science, Human Resources, Accounting, or related field (or equivalent experience).
• 4+ years in service delivery, account management, or customer success—preferably in a consulting environment.
• Demonstrated experience managing complex, multi-stakeholder client relationships at a strategic level.
• Oracle HCM and/or ERP Cloud experience strongly preferred.
• Familiarity with HR business processes and enterprise application environments.

Responsibilities

• Serve as the primary point of accountability for service delivery across a multi-client portfolio.
• Facilitate new client onboarding, knowledge transfer, and ongoing support model definition.
• Manage customer dashboards, budget models, and executive-facing communications.
• Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets.
• Support instance strategy, quarterly update impacts, and migration planning.
• Define and maintain project and support scope in partnership with delivery teams.

Skills

Strategic thinking

Executive communication

Relationship management

Cross-functional collaboration

Growth mindset

Education

Bachelor's degree in Business/CS/HR/Accounting or related field

Tools

Oracle HCM Cloud

ERP Cloud

Job description

ArcLight Consulting, an Addison Group Company, is seeking a Senior Service Delivery Manager to lead managed services for Oracle Cloud clients and report to the Senior Manager of Customer Success. This is a senior-level role for a trusted advisor who builds client relationships and drives measurable outcomes.

You will manage a portfolio of clients, align internal delivery teams, advisory resources, and sales to ensure customers realize full value, while identifying opportunities to grow revenue