Remote Senior Sales Center Specialist

CubeSmart; Northern (KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

CubeSmart is seeking a Senior Representative, Sale Center to handle customers' sales and service needs 80% of their time. The role is remote with 4 weekdays and one weekend shift. You will resolve customer concerns while upholding top-notch service and contribute to sales performance.

The position emphasizes strong communication, multitasking, and the ability to work independently in a fast-paced environment. Training may include exposure to supervisory tasks.

Qualifications

• Minimum 2 years GM experience at CubeSmart.
• Sales acumen and professional demeanor.
• Strong verbal and written communication skills.
• Strong multi-tasking and problem solving skills.
• Ability to work well in a busy environment and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to follow a call flow and close the sale over the telephone.
• Must be flexible with your schedule to meet the needs of the business.

Responsibilities

• Communicate with customers via the telephone to furnish information requested by our customers.
• Make recommendations based on customer's storage needs, determine location and availability of units, and complete rental reservation information.
• Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
• Provide outstanding customer service to customers and internal teammates.
• Meet operational performance standards, goals, and metrics.
• Spend 20% of time learning some of the Supervisor's role with tasks such as providing Floor Support, handling social media inquiries, assisting website feedback, participating in triad coaching sessions, attending Quality Calibrations, and contributing to new strategic initiatives.

Skills

Customer interaction

Sales acumen

Verbal communication

Written communication

Multitasking

Problem solving

Independent work

Deadline orientation

Call handling

Schedule flexibility

Education

High school diploma or GED

Job description

CubeSmart is seeking a Senior Representative, Sale Center to handle customers' sales and service needs 80% of their time. The role is remote with 4 weekdays and one weekend shift. You will resolve customer concerns while upholding top-notch service and contribute to sales performance.

The position emphasizes strong communication, multitasking, and the ability to work independently in a fast-paced environment. Training may include exposure to supervisory tasks.