Remote Senior Product Experience Design Lead

Cardinal Health; Honolulu (HI); Remote; USD 107,000 - 152,000; Full time

Benefits offered by this job

Medical dental & vision coverage

Health savings account (HSA)

401k savings plan

myFlexPay access to wages before pay

FSAs

Disability coverage (short & long-term

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Product Experience Design Lead to drive the quality and impact of product experiences across a portfolio in a nationwide remote setting. You will partner with Product, Engineering, and Business leaders to shape strategy, guide execution, and ensure experiences deliver measurable customer and business value.

This senior individual contributor role emphasizes user-centered design, research translation, and collaboration across embedded teams and strategic engagements.

Qualifications

• 8+ years of experience designing digital products, services, or enterprise experiences.
• Experience leading complex product initiatives in cross-functional environments.
• Expertise in human-centered design, product strategy, and customer-centered decision-making.
• Strategic thinking and business acumen.
• Product thinking and concept development.
• Communication and executive influence.
• Stakeholder management.
• Systems thinking.
• Interaction design and information architecture.
• Decision making and facilitation.
• Ability to influence outcomes without formal authority.
• Experience leading workshops, discovery activities, and strategic planning.
• Connect user needs with business goals, tech constraints, and operational realities.
• Strong written, visual, and verbal communication.
• Experience measuring impact of design decisions.
• Experience designing healthcare, logistics, or enterprise software.
• Experience in embedded product teams and strategic consulting.
• Familiarity with design systems, accessibility and governance frameworks.
• Experience supporting AI-enabled products.
• Advanced proficiency with journey mapping, service design, research synthesis, and facilitation.

Responsibilities

• Serve as the primary Product Experience leader for your portfolio.
• Partner with product, engineering, and business leaders to influence roadmap decisions, priorities, and customer-centered outcomes.
• Actively participate in planning activities, helping teams identify opportunities, manage risk, and align investments to customer and business needs.
• Lead discovery efforts to uncover customer needs, workflow challenges, operational constraints, and strategic opportunities.
• Translate research, data, and business inputs into clear product and experience recommendations.
• Own and guide research and design decisions within your area of responsibility.
• Lead cross-functional teams through ambiguity, helping clarify problems before solutions are defined.
• Ensure experience quality across workstreams and hold a consistent quality bar for products, features, and initiatives.
• Proactively identify experience gaps, design debt, customer friction, and portfolio-level opportunities.
• Advocate for users while balancing technical, operational, and business constraints.
• Provide constructive challenge when product direction introduces experience risk and recommend alternative approaches.
• Connect experience decisions to measurable customer and business outcomes.
• Influence stakeholders through strong storytelling, facilitation, workshop leadership, and executive communication.
• Contribute to shared Product Experience standards, patterns, frameworks, and best practices to improve consistency across Cardinal Health.
• Support peer growth through collaboration, feedback, and thought leadership without direct people-management responsibilities.

Skills

Strategic thinking

Business acumen

Product thinking

Concept development

Executive influence

Stakeholder mgmt

Systems thinking

Interaction design

Information architecture

Decision making

Facilitation

Healthcare experience

AI-enabled products

Job description

Cardinal Health is seeking a Product Experience Design Lead to drive the quality and impact of product experiences across a portfolio in a nationwide remote setting. You will partner with Product, Engineering, and Business leaders to shape strategy, guide execution, and ensure experiences deliver measurable customer and business value.

This senior individual contributor role emphasizes user-centered design, research translation, and collaboration across embedded teams and strategic engagements.