Remote Senior Patient Care Liaison & CRM Expert

HCA Healthcare, Inc.; Brentwood (TN); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Counseling services

PTO & family leave

401(k) match

Student loan assistance

Tuition assistance

Fertility benefits

Life insurance

Discount programs

Job summary

HCA Healthcare's Parallon is seeking a Senior Patient Care Liaison. This work-from-home role requires living within 60 miles of an HCA hospital; you will deliver a positive customer experience in a patient-centered setting.

You will manage call types, master queues, and serve as a subject matter expert on policies, CRM software, and NCCM strategy. A high school diploma and 1 year of customer service experience are required.

Qualifications

• 1 year of customer service experience required.
• 1 year of experience using an internet-based software program required.
• High School Diploma, GED, or an equivalent in demonstrated work experience.

Responsibilities

• Creates and maintains a positive customer experience in a patient-centered, quality-driven environment.
• Master of assigned call types, queues and associated tasks.
• Serves as subject matter expert on policies and procedures and on CRM software.
• Willingness to demonstrate flexibility in handling workflows and job assignments.
• Understands the NCCM strategy.
• Demonstrates productivity and quality to meet targeted levels.

Skills

Customer service

CRM software

Education

High School Diploma or GED

Tools

CRM software

Job description

HCA Healthcare's Parallon is seeking a Senior Patient Care Liaison. This work-from-home role requires living within 60 miles of an HCA hospital; you will deliver a positive customer experience in a patient-centered setting.

You will manage call types, master queues, and serve as a subject matter expert on policies, CRM software, and NCCM strategy. A high school diploma and 1 year of customer service experience are required.