Senior Manager, Customer Success — Digital MedTech Adoption

6045-Ethicon Inc. Legal Entity; Raritan Township (ND); Hybrid; USD 137,000 - 236,000; Full time

Benefits offered by this job

Vacation 120 hours/yr

Sick time 40 hours/yr (Colorado 48, WA

Sick time 56 hours/yr (WA)

Holiday pay 13 days/yr

Parental Leave 480 hours

Bereavement Leave 240 hours

Caregiver Leave 80 hours

Volunteer Leave 10 days/yr

401(k) Savings plan

Long-term incentive program

Job summary

Ethicon, a member of the Johnson & Johnson family, is seeking a Senior Manager, Customer Success to lead the digital strategy and adoption across the MedTech Supply Chain Digital Strategy & Innovation portfolio. You will establish a consistent Customer Success operating model and coordinate work across Business, Product Management, Data Science & AI, and Analytics teams.

Remote work options may be considered on a case-by-case basis for US-based candidates.

Qualifications

• Minimum eight (8) years of relevant professional work experience in Customer Success, Digital Transformation, Product Operations, Portfolio Management, Consulting, Strategy, or Program Leadership.
• Proven ability to lead demand management, opportunity qualification, business case development, or portfolio governance processes.
• Experience building value frameworks, success metrics, benefits realization, and executive reporting.
• Experience driving adoption, customer engagement, and success for digital products.

Responsibilities

• Build trusted relationships with business leaders and identify high‑value digital opportunities.
• Guide opportunities through intake and qualification, coordinating with Product Management and governance teams.
• Lead customer discovery and translate needs into clear value cases and success criteria.
• Contribute to portfolio prioritization, funding decisions, and governance.
• Partner with product and change leaders to strengthen customer engagement and adoption.
• Define and track outcomes, metrics, and customer impact for value realization.

Skills

Alliance Formation

Applications Support

Consulting

Customer Analytics

Data Science

Data Structures

Digital Fluency

Digital Marketing

Digital Strategy

Emerging Technologies

Global Market

Negotiation

Organizing

Product Development

Report Writing

Risk Management

Technical Credibility

Education

Bachelor's degree

Advanced degree

Job description

Ethicon, a member of the Johnson & Johnson family, is seeking a Senior Manager, Customer Success to lead the digital strategy and adoption across the MedTech Supply Chain Digital Strategy & Innovation portfolio. You will establish a consistent Customer Success operating model and coordinate work across Business, Product Management, Data Science & AI, and Analytics teams.

Remote work options may be considered on a case-by-case basis for US-based candidates.