Remote Senior Manager, Contact Center Operations

University of Miami; Miami (FL); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

A prominent educational institution in Florida is seeking a Sr. Manager, Business Operations for its Contact Center in Medley, FL. The role includes overseeing operations, managing budgets, and implementing improvements for efficiency. The ideal candidate should possess a Bachelor's degree, at least 4 years of relevant experience, and should excel in communication and software proficiency. Competitive salary and benefits offered.

Qualifications

• Minimum 4 years of relevant experience in healthcare management.
• Ability to manage a budget and work within constraints.
• Proficiency in managing public relations and departmental operations.

Responsibilities

• Oversee and manage the outreach division of contact center operations.
• Implement process improvements to enhance operational efficiency.
• Monitor and report on key performance indicators related to operations.

Skills

Budget management

Effective communication

Interpersonal relationships

Computer software proficiency

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office

Job description

A prominent educational institution in Florida is seeking a Sr. Manager, Business Operations for its Contact Center in Medley, FL. The role includes overseeing operations, managing budgets, and implementing improvements for efficiency. The ideal candidate should possess a Bachelor's degree, at least 4 years of relevant experience, and should excel in communication and software proficiency. Competitive salary and benefits offered.