Remote Manager, Contact Center Training

University of Miami; Florida; Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami is seeking a Manager for Contact Center Training to lead and develop training programs for UHealth Connect. This remote position involves optimizing patient access services while ensuring alignment with organizational goals and best practices.

This role requires a Bachelor's degree and a minimum of 5 years of relevant experience. The ideal candidate will excel in operational management and organizational development while fostering a proactive team environment.

Qualifications

• Minimum 5 years of relevant experience required.
• Ability to create a cohesive and productive team environment.
• Strong verbal and written communication skills.

Responsibilities

• Define and implement training strategies for multiple lines of business.
• Oversee development of training programs for patient-facing services.
• Develop online, self-paced training modules for scalability.

Skills

Operational Management

Organizational Development

Team Leadership

Communication

Education

Bachelor’s degree in relevant field

Tools

Epic EMR

NICE CXone

Kyruus Health

Job description

The University of Miami is seeking a Manager for Contact Center Training to lead and develop training programs for UHealth Connect. This remote position involves optimizing patient access services while ensuring alignment with organizational goals and best practices.

This role requires a Bachelor's degree and a minimum of 5 years of relevant experience. The ideal candidate will excel in operational management and organizational development while fostering a proactive team environment.