Call Center Operations Manager — Lead Student Team

Inside Higher Ed; Jacksonville (FL); On-site; USD 19,320 - 27,517; Full time

Job summary

A higher education institution in Jacksonville, FL, is seeking an OPS Call Center Manager. This role involves overseeing call center operations, assisting students with inquiries, and training staff. Candidates should possess strong communication skills and customer service experience. Flexibility in working hours is required, and a strong ability to learn new technologies is essential. This is a full-time position offering $17.00 hourly.

Qualifications

• Experience working in customer service setting required.
• Strong interpersonal and communication skills (both spoken and written) are required.
• Ability to learn and implement conflict resolution skills is necessary.
• Strong computer skills and ability to adapt to new technologies are essential.

Responsibilities

• Perform Call Center functions while directly interacting with students and families.
• Oversee inbound and/or outbound call center operations.
• Train and supervise student staff.
• Provide assistance over phone and email.
• Collect and analyze data under FERPA rules.

Skills

Customer service experience

Strong interpersonal skills

Conflict resolution skills

Strong computer skills

Job description

A higher education institution in Jacksonville, FL, is seeking an OPS Call Center Manager. This role involves overseeing call center operations, assisting students with inquiries, and training staff. Candidates should possess strong communication skills and customer service experience. Flexibility in working hours is required, and a strong ability to learn new technologies is essential. This is a full-time position offering $17.00 hourly.